This was my first surgery ever. I had to have a kidney stone removed from my right side. Before I was called back the receptionist gave my husband a paper so he was prepared for what was going to happen to me to read over. Stating that the anesthesia might make me forgetful right after surgery so I wouldn't know how long I'd been in recovery etc. They called me back and I told my nurse that I am a hard iv patient so she took extra care to get my iv on the first try. Which she did. And she was very nice. My family came back to see me off to surgery. And then the next thing I knew I was in recovery. My husband are back and they explained my after care to us both and told us that I had to get two prescriptions filled and handed us a whole packet of into. She also explained that my surgery was slightly more difficult than planned so I needed to change my follow up appointment. Over all I was happy with the staff and how things went. I would recommend. :)
Great people great job! Very good experience!
Very difficult to get someone on the phone, that is the only reason I gave 4 stars. I could not get anyone on the phone for a couple hours, and my review was originally a single star, but once we got Kristi on the phone, she was extremely helpful....and I feel like she went above and beyond to help us figure out the pricing, and weigh our options.
We were trying to schedule a colonoscopy, and our insurance does not cover anything....so they mentioned that we could price everything "Self-Pay", and the pricing would typically be much cheaper.
No complaints. The doctor was very attentive as she did not hurry through the follow-up consultations, answered all questions, and did follow ups on a daily basis. The nursing staff was amazing. Always in a good mood, quick to answer a question, and quick to respond to the call button. My mother had three surgeries here and never had a problem.
As of 12 January 2017, this facility is undergoing renovation that will not be completed until May 2017. There is construction inside and outside the building resulting in confusing signage and entrances, high noise levels, and virtually no privacy for patients or their families. As a day surgery facility, the organization is not well equipped to handle out of the ordinary events, such as a patient who collapsed earlier today at the front door and resulted in an unnecessary level of confusion and the patient remaining on the ground for much longer than necessary. I would not recommend this location until all construction is done, and even then, our family will not be coming back here. As an example of excellence, Baptist East in Louisville provides much higher level of care, concern for patients and families and communication.
Physicians Medical Center is a US Health facility based in New Albany, Indiana. Physicians Medical Center is located at 4023 Reas Lane, New Albany, IN 47150, USA.
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