My daughter's and I go to movies here fairly often. It is a nice theatre and very helpful staff. It was sparsely populated the last time, but I think we were waiting for more popular movies. We saw Only the Brave which was very good.
My wife is hearing impaired, and to really enjoy a movie we rely on the use of the closed captioning glasses. The last few times we've tried to see a movie at this regal the glasses didn't work. They were charged and set properly, but simply wouldn't pair to the theater.
Because the glasses show no sign of working or not working until the movie actually starts (no captioning in the previews), it means missing the first 15 mins of the movie while getting someone to try and fix the issue (if they can even fix it), or just getting a refund and leaving.
It's clear they don't actually test their closed captioning equipment, or don't care if it's actually working. I understand that to most people this particular problem is a non-issue, but to those that rely on such tech it is extremely frustrating.
We usually attend the Clarksville regal cinemas, and never have that sort of issue there. I would encourage anyone to go there instead of the regal in New Albany.
I love this theater. I first went there to see Atomic Blonde on a Sunday night last showing. The theater was empty , just how I like it. But the sound way to loud. I asked the manager if he could turn it down. He had someone take over what he was doing and immediately went to turn it down for me. Even talked to me from the projection booth until I was satisfied. I truly appreciated the staff making sure I had a great movie going experience.
Nice sound quality! Chairs are old school, no recliners, although there is cup holders. The movie clerks are friendly, smiling, and helpful. You can order online and pick up your tickets at the modules or at customer service. Lots of parking. It would have been nice if the front sign on the building said Regal 16 instead of Great Escape.
The bathrooms we're clean and orderly. So rare in a movie theater men's room. I went here to see The Last Jedi because I enjoyed it the first time and wasn't disappointed.
I usually have a great experience going to the movies. They have been accomodating when I need it for my disabled daughter.
Regal Cinemas New Albany 16 is a US Movie Theater based in New Albany, Indiana. Regal Cinemas New Albany 16 is located at 300 Professional Ct, New Albany, IN 47150, USA.
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